Fidelity Bank has opened an ultra-modern digital branch at East Legon to serve residents and surrounding businesses with the best banking service in a comfortable and friendly atmosphere. It is located on Lagos Avenue, and is the latest addition to the existing 75 branches across the country.
The East Legon Branch is the fourth in the series of digital branches that include the Labone, Osu Oxford Street and KNUST Campus branches. The bank also provides agency banking to customers with over one thousand agents across the 16 regions of the Ghana.
Managing Director of Fidelity Bank, Julian Kingsley Opuni, said that, “the move is part of the Bank’s drive towards embracing the benefits of modern technology with a unique banking experience.
At Fidelity Bank, we believe in innovation, creativity and the use of technology to enhance the lives of our customers. We strive to ensure that our digital offerings are meeting the changing trends in the digital space to better serve our customers. To this end, we have introduced an e-lounge to facilitate a convenient, self-service experience to all customers who visit the branch,” he said.
“We also recognize that it is your money, and we are committed to making it available wherever and whenever you want it. We will constantly make banking as smooth and intuitive as possible by continually removing barriers and expanding our offerings,” he added.
Describing the unique features of the new branch, Nana Esi Idun-Arkhurst, Divisional Director, Retail Network of Fidelity Bank, stated, “Our cozy and state of the art lounge affords you the luxury of closing that business deal in our meeting rooms which are available for your use. We also have an e-lounge where you can do all your paperless transaction 24/7 with no hustle.”
“We have a skilled and professional Relationship Team dedicated to providing your every banking need. With our extended hours, no need to rush to the bank, we are here till 7pm, she disclosed.
In addition to these digital offerings, Fidelity Bank will in the next two months reward existing and potential customers who transact more bank business using the upgraded Fidelity Mobile App with an iPhone X as part of its ‘Set Yourself Free Campaign’.
Driven by feedback from customers, the Fidelity Mobile App has been upgraded with new features that bring added benefits to all customers. For entrepreneurs, the Sole Proprietors App brings flexibility and tailor-made services to small business operators. For salaried workers, the Salary Advance Request feature on the mobile app, gives quick access to the cash from the mobile phone.
Furthermore, beyond the now-common features such as airtime top-ups, cashless payments, and utility payments, the app gives customers the ability to instantly move money to any bank account or mobile wallet as well as make international transfers. Or even convert from one currency to another at any time or place simply using your mobile phone.